SaintA has been accredited by the Council on Accreditation (COA) for a period of four years for all of its administrative and programmatic functions. This is the eighth-consecutive 4-year accreditation SaintA has earned from the international accrediting body, dating back over 30 years. This accreditation is good through September 30, 2023.
COA was founded in 1977 by the Child Welfare League of America and Family Service America (now called the Alliance for Strong Families and Communities.)
COA’s purpose is to drive human services excellence for the well-being of individuals, families and communities. It accredits more than 2,200 organizations or programs each year and estimates about 7 million individuals or families are serviced by COA-accredited entities worldwide.
Committed to Excellence in Human Services“The reaccreditation signals SaintA’s adherence to international standards for quality and our commitment to pursuing excellence in serving the community and helping children and families to thrive.” says Ann Leinfelder Grove, SaintA President and CEO.
Among other measures, a COA accreditation signifies that an organization:
- Manages its resources effectively
- Provides high levels of service to its clients and stakeholders while protecting client privacy
- Delivers culturally competent customer service in a safe, respectful environment
- Protects the health and safety of staff while minimizing risk and liability
- Maintains a quality improvement-oriented culture
- Manages finances in a sound and ethical manner
- Sets, follows and measures strategic and other growth plans
- Adheres to strict policies and procedures for conflict resolution
- See Accreditation Overview to learn more
Rigorous ProcessThe accreditation process takes several months of data collection, program reporting, and preparing for an on-site team of surveyors. Executives and other staff, service providers and vendors, board members and other stakeholders such as foster parents, are interviewed during each accreditation cycle.
“COA accreditation is rigorous,” explains Josh Lorenz, SaintA Director of Quality. “We’re pleased to continue to be in the good company of COA-accredited child welfare, behavioral health and community-based organizations worldwide.”